RMA Portal

Important notice :

To ensure we can process your support request efficiently, it is essential to provide accurate and complete information in the fields below. These details allow us to verify your claim, identify the product in question, and ensure that your request is handled in accordance with our policies and EU consumer rights regulations.

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Please select the category that best describes you: *

• Consumer
• Professional
• Retailer/Distributor

Name *

Prénom

Nom

E-mail *

Phone *

Address *

Adresse ligne 1

Adresse ligne 2

Ville

— Sélectionner : state —AlabamaAlaskaArizonaArkansasCalifornieColoradoConnecticutDelawareDistrict de ColumbiaFlorideGéorgieHawaïIdahoIllinoisIndianaIowaKansasKentuckyLouisianeMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNouveau-MexiqueNew YorkCaroline du NordDakota du NordOhioOklahomaOregonPennsylvanieRhode IslandCaroline du SudDakota du SudTennesseeTexasUtahVermontVirginieWashingtonVirginie-OccidentaleWisconsinWyomingÉtat

Code Postal

Please select the location where the TV is located: *HouseFlatRepair ShopStoreRepair StoreBusiness OfficeLogistical WarehousePublic / Private HospitalityAdministrative / Government Office

Product Brand *

Product model name *

Serial Number *

Purchasing date *

Retailer name *

Issue description: *

Steps taken to resolve (if applicable)

Have you tried performing a factory reset using the TV’s menu? *

• Yes
• No

Is the product running the latest software update provided by repairtv.eu/software? *

• Yes
• No

Phone Photos Steps

If no, did you attempt to update before contacting support ? *

• Yes
• No

Proof of purchase *

Cliquez ou déplacez un fichier dans cette zone pour le téléverser.

Invoice, receipt. (order confirmation are not considered as a proof of purchase)

Packaging Photos *

Cliquez ou déplacez les fichiers vers cette zone pour les téléverser. Vous pouvez téléverser jusqu’à 6 fichiers.

Provide the 6 photos of all original carton sides in .jpg as mentioned in our After-Sales & Warranty Policy.

Product Photos *

Cliquez ou déplacez les fichiers vers cette zone pour les téléverser. Vous pouvez téléverser jusqu’à 2 fichiers.

Provide the 2 photos Front and Back in .jpg as mentioned in our After-Sales & Warranty Policy.

Name Plate Photo

Cliquez ou déplacez un fichier dans cette zone pour le téléverser.

Provide the 1 close photos of name plate located in the back in .jpg as mentioned in our After-Sales & Warranty Policy.

General warranty policy *

• I consent and confirm that I have read and accepted the general warranty conditions.

GDPR Consent Agreement *

• I consent to this site storing my submitted information so that they can respond to my request.

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